OUR RETURNS POLICY
We are confident you will be entirely satisfied with your purchase but if you are unhappy with your order or change your mind then you can simply return your item/items in the original packaging for a full refund or replacement. Exclusions apply to all underwear that has been removed from its original packaging*.
We all change our minds sometimes so we try to make your shopping experience as enjoyable as much as possible. Our goal is one-hundred per cent customer satisfaction, so if you are unhappy with your order please contact us using the Contact Us form on our website or email us at [email protected] so we can send you a free returns label.
If you decide that an item is unsuitable, we are happy to offer a refund or exchange within 60 days, on items which are in their original condition, unworn with the tags still attached. Please note, for reasons of hygiene, all underwear that has been removed from their original packaging are not returnable under our returns approval guarantee.
Please ensure you select the correct size/sizes and style before buying to reduce the number of returns due to the wrong size being ordered. Refer to our size guide. You’ve tried the lot. Now put us to the test. Our 30 days returns approval guarantee means it’s yours to keep if you’re not entirely satisfied with the quality. Wrong sizes can be exchanged free of charge.
We have designed our returns process to be as clear as possible to all our customers. To enable us to process your returned item/items as quickly as possible, we advise all our customers to please leave a note inside your parcel with your invoice number, your name, and your Bearboxers account number if you are registered with us or just your customer number. Reason for return – If you require a refund or a replacement. The item/size/colour required must also be specified in order for us to re-order a replacement for you.
Please package your item securely and post to Bearboxers Underwear, 8 The Cotton Mill, 7 Samuel Ogden Street, Manchester City Centre. United Kingdom.M1 7AX. Please retain your proof of postage until you have been fully refunded or the item/items have been replaced. Return of your parcel is your responsibility until it reaches us.
Your rights under the Consumer Contract Regulations 2013 and the Distance Selling Regulation are not affected. For more information please visit https://www.gov.uk/online-and-distance-selling-for-businesses
For any clarification on our returns policy please email us and a member of our team will get back to you within 24 hours.